Professional Speakers, Best Selling Authors, Online Marketing Pioneers
If you do business, online or traditional business, I hope you took the time to read Amazon.com CEO Jeff Bezos' 2013 shareholder letter. In it he shares this tidbit: "Our heavy investments in Prime, AWS, Kindle, digital media, and customer experience in general strike some as too generous, … [Read more...]
When you consistently deliver a great customer experience, build a great product and develop a brand people trust you don't have to try as hard to convert your visitors. Check out an old version of the DropBox home page: Check out what their home page looks like today: What are your … [Read more...]
My friend, Larry Kim just published some research his company Wordstream just released. Wordstream used the data collected by the AdWords Performance Grader, a free AdWords account audit tool which has evaluated over $1 billion dollars in annualized spending on Google in the last year (roughly … [Read more...]
For MarketingSherpa's 2012 Website Optimization Benchmark Report they surveyed participants and asked them to write in what their average conversion rate was. Here is a chart of the results: While this is survey data and not the most accurate, at least it is a benchmark to shoot for. We also … [Read more...]
There were some excellent responses last week's CRO challenge post on a NetFlix ad and landing page mismatch. Thank you all! Today's challenge is to explain how you would improve and optimize the form below . While the page looks polished and professional, it is creating cognitive … [Read more...]
We (Jeffrey Eisenberg and I) were naïve and full of ourselves; in 2005, when "Call To Action: Secret Formulas To Improve Online Results" hit the major bestselling book lists. In 2006, "Waiting For Your Cat To Bark: Persuading Customers When They Ignore Marketing" also achieved the lists and we … [Read more...]
Last week, I published my first Conversion Optimization 101 post and asked you if you could look at a particular screenshot and also to tell me: What’s wrong with this picture? How would you fix it? Here is the image: There were some very good suggestions on what you would do to … [Read more...]
Yesterday, I went to a website to make a donation for a friend who is running in the NYC Marathon. As I was finishing entering all my information and was on my last step I saw the following call to action: What's wrong with this picture? How would you fix it? P.S. Extra credit if you can … [Read more...]
In the column, "Claiming your Unfair Advantage, I describe four types of "Big Data" tools. Before I elaborate on these tools, I want to share a lesson from my friend Mark Huffman of P&G. When Mark joined the world's largest advertiser in 1984, it was all about data analysis. "In God we trust," … [Read more...]
There are way too many companies that have set up pricing tables with "packages" for their products without a solid understanding of the psychology behind package design. One of the first e-commerce companies to do this well was Dell. Nevertheless, while often imitated, many companies that offer … [Read more...]
