Halloween Special: Frightening Landing Pages

scary landing page

Trick not treat! Most visitors clicking your promotions hope that you'll offer them with some tasty treat. If instead you do things that shake their enthusiasm and frighten them from taking advantage of your offer, they'll just bail on you no matter how delicious the treat you may be offering. In … [Read more...]

Kids on Retail: Thoughts from the Next Generation of Shoppers

Video thumbnail for youtube video Kids on retail: Thoughts from the next generation of shoppers -

What are you doing today to be ready for them when they are your customers in the next 5 to 10 years? Just think about how different the landscape was just 5 years ago. … [Read more...]

Your Customer Is In Control. Are You Ready?

Times have changed and so must we. Waiting for Your Cat to Bark?

  What have you seen as the biggest change in the last 6 years since the book was published? … [Read more...]

Just One Thing

Curly

Do you remember the movie where an ad executive played by Billy Crystal takes time off to go on a cattle drive and he befriends an old cowboy, Curly, played by Jack Palance? While they are out, Billy's character, who is in search of the secret of life, is told by Curly, as he lifts his index finger, … [Read more...]

Conversion Optimization 101: Form Folly

Can you optimize this form

There were some excellent responses last week's CRO challenge post on a NetFlix ad and landing page mismatch. Thank you all! Today's challenge is to explain how you would improve and optimize the form below . While the page looks polished and professional,  it is creating cognitive … [Read more...]

Conversion Optimization 101: Ad Continuity/Scent

netflix FB ad targeting spanish

It was Dr Ed Chi, a Xerox Palo Alto Researcher, as early as 2001, who indicated that humans track information in a similar fashion to the way animals follow a scent. According to an article on the study: People... engage in what [Dr. Ed Chi] calls "hub-and-spoke" surfing: They begin at the center, … [Read more...]

Conversion Optimization 101: Culture Trumps Strategy and Tactics

Organizational Culture, Analysis And Development Concept from BigStockPhoto

Last week, I published my first  Conversion Optimization 101 post and asked you if you could look at a particular screenshot and also to tell me: What’s wrong with this picture? How would you fix it? Here is the image: There were some very good suggestions on what you would do to … [Read more...]

Disruptive Customer Experiences

frustrating customer experiences

It's not often I get to leave the confines of my screens, where I always see the world through the eyes of a marketer, but I have been in the real world for the past couple of weeks on a well-deserved vacation in New York City, my hometown. I moved to Austin, TX this January so I got a new … [Read more...]

Claiming Your Unfair Advantage

All In

In my recent column, "E-Commerce Moneyball: Chasing the Market Leader," I briefly discussed how Amazon built tools for its own use that leverage the big data available to it. Let's explore the types of tools that are available for you to leverage big data today. There are many reasons one can point … [Read more...]

Ecommerce Moneyball: Chasing the Market Leader

20120424_214541

A couple of weeks ago, I had the honor to speak at the exclusive Acceller Summit in Miami. Some readers may remember Acceller from the case study I wrote about them and their CEO Steve McKean in my book Always Be Testing. Steve is the CEO who explained: "A culture of testing and optimization … [Read more...]