Amazon’s Performance Secrets

4 Amazon pillars infographic

It was a great honor to present at the inaugural ClickZ Live in New York this week. I was asked to share some of what I presented. For years we have paid careful attention to Amazon, and I shared a few secrets we have discovered about what makes them so incredibly successful. Say what you will … [Read more...]

The Must Have Big Data Tools

Dilbert: idea management

In the column, "Claiming your Unfair Advantage, I describe four types of "Big Data" tools. Before I elaborate on these tools, I want to share a lesson from my friend Mark Huffman of P&G. When Mark joined the world's largest advertiser in 1984, it was all about data analysis. "In God we trust," … [Read more...]

Claiming Your Unfair Advantage

All In

In my recent column, "E-Commerce Moneyball: Chasing the Market Leader," I briefly discussed how Amazon built tools for its own use that leverage the big data available to it. Let's explore the types of tools that are available for you to leverage big data today. There are many reasons one can point … [Read more...]

Ecommerce Moneyball: Chasing the Market Leader

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A couple of weeks ago, I had the honor to speak at the exclusive Acceller Summit in Miami. Some readers may remember Acceller from the case study I wrote about them and their CEO Steve McKean in my book Always Be Testing. Steve is the CEO who explained: "A culture of testing and optimization … [Read more...]

Geo-Personalization: Your Opportunity

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It was in the mid-1990s when I had my first taste of actionable web analytics. I was working for a telecommunications company that offered a Voice over IP solution (VoIP) and I was part of the team that tracked banner placements on websites like Excite, Yahoo, and AltaVista. I will never forget the … [Read more...]