Conversion Optimization 101: Planning Successful Social Media Landing Pages

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In the last Conversion Optimization challenge I asked readers to review a series of promoted Tweets and the corresponding landing and thank you pages. The most important thing to consider for your ads or landing pages is the nature and context of your visitor. Social media traffic is fundamentally … [Read more...]

Conversion Optimization 101: Planning Social Media Landing Pages

Bloomreach whitepaper thankyou page

In the last Conversion Optimization challenge I asked readers to review a series of promoted Tweets and the corresponding landing and thank you pages. The most important thing to consider for your ads or landing pages is the nature and context of your visitor. Social media traffic is fundamentally … [Read more...]

Facebook’s Desperate Attempt to Prove Its Value (Test it Yourself)

Sandbell Facebook ad from Hyperwear

Last week Adobe and IBM both came out with studies about how little impact Facebook had on referrals to sales on Black Friday's online shoppers. Facebook then countered with their own evidence showing how they impacted traffic for retailers. Yes, there is surely an attribution modeling issue at … [Read more...]

Your CEO Doesn’t Trust That You’re Doing Your Job!

Does your boss trust you?

Did you see the startling statistic shared last week that 70 percent of CEOs have lost trust in marketers? If you're a marketer, like I am, that should alarm you. According to the recent Fournaise 2012 Global Marketing Effectiveness Program, which has interviewed more than 1,200 CEOs across … [Read more...]

Conversion Optimization 101: Optimize Your Product Image to Sell

product color options eBags

Last week's Conversion Optimization 101 challenge, asked you to look at the eBags TLS Workstation Laptop Backpack and the product image(s) they use. I asked you to let me know what  things would you test as the primary image display? They have multiple images, are all the best ones there? They … [Read more...]

Kids on Retail: Thoughts from the Next Generation of Shoppers

Video thumbnail for youtube video Kids on retail: Thoughts from the next generation of shoppers -

What are you doing today to be ready for them when they are your customers in the next 5 to 10 years? Just think about how different the landscape was just 5 years ago. … [Read more...]

Claiming Your Unfair Advantage

All In

In my recent column, "E-Commerce Moneyball: Chasing the Market Leader," I briefly discussed how Amazon built tools for its own use that leverage the big data available to it. Let's explore the types of tools that are available for you to leverage big data today. There are many reasons one can point … [Read more...]

Ecommerce Moneyball: Chasing the Market Leader

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A couple of weeks ago, I had the honor to speak at the exclusive Acceller Summit in Miami. Some readers may remember Acceller from the case study I wrote about them and their CEO Steve McKean in my book Always Be Testing. Steve is the CEO who explained: "A culture of testing and optimization … [Read more...]

Courtesy: What Comes Before Customer-Centricity

expect-unexpected

Thank you! I've been writing this column for 11 years. Its name has changed over the years but my focus has not. It's never been primarily about ROI or even about conversion rate optimization; instead it's always been about customer-centricity. The bottom line has always been what I wrote in one … [Read more...]

Would You Share Your Wishes?

amazon added to wishlist

The other day, I was reading an article on my iPad about a cool new gadget that allows your iPad to hang from your treadmill or exercise bike, a fit rail for the iPad. In the article, they had a link to the Scosche Fit Rail for the iPad on Amazon, so I clicked through. Cool enough, I added it to my … [Read more...]