Adopting a Culture of Experimentation

Video thumbnail for youtube video Adopting a Culture of Experimentation -

“Almost any question can be answered cheaply, quickly and finally, by a test campaign.  And that’s the way to answer them – not by arguments around a table.  Go to the court of last resort – buyers of your products.” “Scientific Advertising” was published in 1923 by Claude … [Read more...]

Leadership in the Age of Agility & Experimentation

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Here’s the punchline; The role of today’s leadership is to “remove the speed bumps in the experimenters’ way!” ~ Scott Cook, co-founder and Chairman of Intuit Nobody worth arguing with argues whether search, social, and mobile technologies have impacted customers’ minds and changed … [Read more...]

Technology should support your goals, NOT slow you down!

Tech should allow you to run not just walk.

While the one constant in business is change, the one variable that has greatly accelerated—due to mobile and social—is the velocity of change. This is why we now hear so much about the importance of real-time marketing, agile marketing, or the need for a fast corporate metabolism. The point … [Read more...]

Why You Won’t Crush It This Year!

Crush It!

I began writing this column on marketing optimization in 2001; yet this morning, 12 years later, I find myself in LA to train a well-known company that wants to start "crushing it" by developing an optimization culture, rarer than running a few tests a month. This is the third such training I've … [Read more...]

Conversion Optimization 101: Ad Continuity/Scent

netflix FB ad targeting spanish

It was Dr Ed Chi, a Xerox Palo Alto Researcher, as early as 2001, who indicated that humans track information in a similar fashion to the way animals follow a scent. According to an article on the study: People... engage in what [Dr. Ed Chi] calls "hub-and-spoke" surfing: They begin at the center, … [Read more...]

Conversion Rate 101: Effective Pricing Tables

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Last week, I asked you to look at the pricing tables from the Dell.com website and to offer suggestions on how to improve them. There were some fabulous suggestions, let's take a look: Graham Charlton shared: A comparison table, as used by UK site Comet, would work better. Less busy and allows … [Read more...]

Conversion Optimization 101: Pricing Tables – Ecommerce

Dell Desktop Pricing Table - How would you optimize it?

On Twitter, I shared a link to this article from Smashing Magazine, Pricing Tables: Examples And Best Practices. When I shared it, I said that while many of these were beautiful there was still plenty of room for some conversion optimization. This won't be as tricky as my first Conversion … [Read more...]

Just Released: The Website Testing & Optimization – Buyer’s Guide for the Enterprise: Second Edition

Video thumbnail for youtube video Just Released: The Website Testing & Optimization - Buyer's Guide for the Enterprise: Second Edition - Bryan & Jeffrey Eisenberg

There are several things that prompted me to update the Buyer's Guide to Testing & Optmization: 1. Since Google replaced Website Optimizer with Content Experiments, I had to comment on it. 2. I've decided to add a new tool to the introductory tools section. Which one did I choose? You'll … [Read more...]

Conversion Optimization 101: Culture Trumps Strategy and Tactics

Organizational Culture, Analysis And Development Concept from BigStockPhoto

Last week, I published my first  Conversion Optimization 101 post and asked you if you could look at a particular screenshot and also to tell me: What’s wrong with this picture? How would you fix it? Here is the image: There were some very good suggestions on what you would do to … [Read more...]

Ecommerce Moneyball: Chasing the Market Leader

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A couple of weeks ago, I had the honor to speak at the exclusive Acceller Summit in Miami. Some readers may remember Acceller from the case study I wrote about them and their CEO Steve McKean in my book Always Be Testing. Steve is the CEO who explained: "A culture of testing and optimization … [Read more...]