Leadership in the Age of Agility & Experimentation

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Here’s the punchline; The role of today’s leadership is to “remove the speed bumps in the experimenters’ way!” ~ Scott Cook, co-founder and Chairman of Intuit Nobody worth arguing with argues whether search, social, and mobile technologies have impacted customers’ minds and changed buying behavior … [Read more...]

Why You Won’t Crush It This Year!

Crush It!

I began writing this column on marketing optimization in 2001; yet this morning, 12 years later, I find myself in LA to train a well-known company that wants to start "crushing it" by developing an optimization culture, rarer than running a few tests a month. This is the third such training I've … [Read more...]

Grab Your Free Kindle Copy of a Great Business Book This Weekend Only

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My friend Tim Miles has his birthday this weekend. So he decided that this weekend he will be giving away his book, Good Company – Making It, Keeping It & Being, for free on Amazon. I want you to help me give Tim a present back for giving of himself and allowing you to get this book for free … [Read more...]

Conversion Optimization 101: Form Folly

Can you optimize this form

There were some excellent responses last week's CRO challenge post on a NetFlix ad and landing page mismatch. Thank you all! Today's challenge is to explain how you would improve and optimize the form below . While the page looks polished and professional,  it is creating cognitive friction for … [Read more...]

Is Your Traffic Mix Efficient?

Traffic Jam in Bangkok

People tend to break down their websites' traffic mix by the channel that brought the visitors. Analyzing traffic mix is a great way to develop a better sense of who your visitor is and how your marketing efforts are performing. However, that only tells your marketing story from your traffic … [Read more...]