Archive

What Makes People Buy? 20 Reasons Why.

October 21, 2011
Bryan Eisenberg
Complex Sales, Strategy

Our mentor, Roy Williams, described shoppers as operating in either one of two modes: transactional or relational, a few years ago. At that time some of us loafed around virtually, exchanging emails with friends, trying to complete a list of reasons that motivate people to buy things. (Thank you, Tom G. & Brett F.) More recently, we returned to compiling the list with the rest of my colleagues. Trying to understand these types of things is what drives us. It…

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Does Apple Need a Reminder About Reminders?

October 13, 2011
Jeffrey Eisenberg
Customer Experience, Mobile, Tools, usability

My iOS5 update is complete. Reminders could become my favorite app. I bet I’m not alone. Who doesn’t need a location aware reminder? So what’s up Apple? As far as I can tell I can only see the reminders in iCal, while I’m on my Mac, but I can’t create or edit reminders. Bryan and I are avid students of the Apple’s UX magic. We know Apple thinks that often customers can’t tell you what they want until they see…

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Think Differently – 10 lessons learned from Steve Jobs & Apple

October 10, 2011
Bryan Eisenberg
Customer Experience, marketing keynote, Speaking, Strategy

There was a surprise last minute addition to the agenda at my last presentation.  I keynoted in Oslo for the SEM Konferansen on September 22nd and then was offered an opportunity to present something brand new (lucky I was working on something brand new) to a small group on the last day of the conference. Not many people were able to attend, but  it was videotaped. The presentation you can watch was originally intended to be part of a 90 minute…

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Social Conversions: The Launch Story of BO.LT

October 7, 2011
Bryan Eisenberg
Uncategorized

Nobody in this industry has been in the conversion rate optimization game as long as my brother Jeffrey and I have. Yet, brothers Matthew and Jamie Roche are responsible for many organizations beginning to test. They founded Offermatica (which is today’s Adobe Test & Target). So when the Roche brothers decided that they were ready to start their next project, BO.LT, you assume they’d  know something about speaking to their audience and converting them into customers; especially since the product…

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