Archive

Conversion Optimization 101: Pricing Tables – Ecommerce

September 28, 2012
Bryan Eisenberg
B2C, Continuous Improvement, Conversion Rate Optimization 101, Ecommerce, Pricing Tables, Testing

On Twitter, I shared a link to this article from Smashing Magazine, Pricing Tables: Examples And Best Practices. When I shared it, I said that while many of these were beautiful there was still plenty of room for some conversion optimization. This won’t be as tricky as my first Conversion Optimization 101 post that you needed to pick up on the nuance that corporate culture trumps any conversion optimization tactics. Even so, we had some fabulous suggestions in the comments. For my…

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What Keeps Retailers Awake at Night in 2012 [Videos]

September 21, 2012
Bryan Eisenberg
B2C, Ecommerce, Interview, Trends

I just came back from Shop.org’s Annual Summit in Denver, where over 4,000 retailers and industry supporters came to learn more about what the industry was up to. While I was there I thought I would spend some time interviewing some of my retailer friends and bring their words to you. I asked each one the following questions: Where do you think retail is headed in the next three years? What are the biggest challenges and opportunities you see for this coming…

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Just Released: The Website Testing & Optimization – Buyer’s Guide for the Enterprise: Second Edition

September 19, 2012
Bryan Eisenberg
Optimization, Testing, Tools

There are several things that prompted me to update the Buyer’s Guide to Testing & Optmization: 1. Since Google replaced Website Optimizer with Content Experiments, I had to comment on it. 2. I’ve decided to add a new tool to the introductory tools section. Which one did I choose? You’ll have to check. 3. I’ve added information about a few other enterprise solutions that weren’t included in the first edition. I’m still very excited about Monetate as a leader in…

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Conversion Optimization 101: Culture Trumps Strategy and Tactics

September 14, 2012
Bryan Eisenberg
Call to Action, Continuous Improvement, conversion rate, Conversion Rate Optimization 101, Customer Experience, Optimization, Testing, usability

Last week, I published my first  Conversion Optimization 101 post and asked you if you could look at a particular screenshot and also to tell me: What’s wrong with this picture? How would you fix it? Here is the image: There were some very good suggestions on what you would do to improve this picture: Dennis Moons said: The three buttons: Previous, Process and Cancel all have the same colour and visual weight. I would change the Cancel & Previous buttons…

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Content Marketing Personas

September 7, 2012
Bryan Eisenberg
B2B, B2C, blogging, Content, Copywriting, Personas

It seems like only yesterday that I typed the following words into my computer: Conversion rate is a measure of your ability to persuade visitors to take the action you want them to take. It’s a reflection of your effectiveness and customer satisfaction. For you to achieve your goals, visitors must first achieve theirs. In order to help you understand what visitors need in order to achieve their goals, you need to have empathy about their journey through the buying process. Too…

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Conversion Optimization 101: Could You Help?

September 6, 2012
Bryan Eisenberg
Call to Action, conversion rate, Conversion Rate Optimization 101, Optimization, Web Design

Yesterday, I went to a website to make a donation for a friend who is running in the NYC Marathon. As I was finishing entering all my information and was on my last step I saw the following call to action: What’s wrong with this picture? How would you fix it? P.S. Extra credit if you can get this non-profit site (I won’t tell you who it is) to fix it since it must be costing them in money raised…

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