Content Marketing

The Hidden Structure Behind Every Story That Sells

The Hidden Structure Behind Every Story That Sells

What if I told you the difference between words that get ignored and words that change lives comes down to just two words? Not “once upon.” Not “the end.” Two little connectors that most people overlook: ‘but’ and ‘therefore’. Stay with me because this is the hinge between someone forgetting your message and someone retelling it a decade later. Timelines Don’t Persuade Most people confuse stories with timelines. “And then this happened. And then that happened.” That isn’t a story.…

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John Garrett from Community Impact

The Hidden Truth About Building a Remarkable Business With John Garrett of Community Impact

What separates the businesses that last from the ones that flame out? It’s not branding. It’s not hustle. It’s not even timing. It’s conviction. That’s what I walked away with after sitting down with John Garrett, founder of Community Impact, on my Rock Solid podcast. His story isn’t just impressive. It’s instructive. Because in an era where founders obsess over funding rounds and social reach, John quietly built a print-first local newspaper company. In 2025, Community Impact is celebrating 20…

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LifeSpring’s Chiropractic Trichord Method

Feeling Burnt Out from Selling? Here’s Why

Yesterday at 1 Million Cups Round Rock, our Brews and Breakthroughs table kept circling the same drain. Why does selling feel like pushing a boulder uphill? Here’s the uncomfortable answer. You’re probably attracting the wrong people. Not bad people. Just people who are not a match. And that mismatch is what drains your energy. Let me show you what alignment actually looks like. Dr. Matt Delgado at LifeSpring Chiropractic had all the right ingredients on paper. A clean website. A…

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Storytelling is not just seasoning

Most companies treat storytelling like seasoning.

Sprinkle a little on the website.Add a pinch to the pitch deck.Maybe toss it in the onboarding slideshow. But here’s the truth:Story isn’t seasoning. It is the system. If your story only lives in your marketing, you’re missing 90% of its power. Because story is how humans understand the world.It is how we decide what matters.Who we trust.What we believe.And why we act. That is why your story has to show up everywhere: Great companies do not just tell stories.They…

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Monica Ballard, Wizard of Ads partner, author, producer, ghost tour host, podcast host

When Ghosts, Ads, and Storytelling Collide: A Rock Solid Conversation with Monica Ballard

What happens when you blend 20 years of creative firepower, a haunted hotel, and a glass of red wine? You get Monica Ballard. She’s written jingles. Directed shows. Led ghost tours. Voiced ads you’ve definitely heard. And if you’ve called “A Place at Home – North Austin (512) 521-3010,” you’ve already met her without knowing it. So when my friend Marion, a jingle writer himself, nudged me to invite Monica onto the Rock Solid podcast, it wasn’t even a question.…

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For sale

The Product That Could Not Be Sold

It was a product nobody wanted. Then one man touched it, and it became a $200 million phenomenon. No new features. No redesign. No big marketing budget. Only one thing changed and everything exploded. Here’s the story: In the 1990s, a small company created a fat-draining countertop grill. It worked. It solved a problem. But no one cared. Sales flatlined. The product sat on shelves, ignored and forgotten. They tried different strategies. Nothing moved the needle. Then came a breakthrough…

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4th Post – Recipes For Practical Customer Experience Design & Optimization # CRO #UX #CX

Please read the just published Personas: The Key Ingredient In Design For Conversion. It is the fourth in a series of six Recipes For Practical Customer Experience Design & Optimization posts. In case you missed them, the first four posts are: I. Pre-mortem because it is the antidote to Murphy’s Law  First we’ll explore the most impactful step of the process, the pre-mortem. Some of our largest conversion wins over the last two decades ever were the result of our clients going through the pre-mortem…

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Is that a Gap in Your Brand Story?

In days long gone a company’s brand story typically emanated from a single place, from the company itself.  Today, technologies like Twitter, Facebook, Instagram, Pinterest, blogs, Yelp, and (insert technology dijour here) have given customers a powerful platform to get in on the act.   Too often there are two completely different brand stories being told; the story you tell yourself about your own brand, and the story your customers are spreading.  Which version of those two stories is most likely…

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