Content Marketing

Storytelling is not just seasoning

Most companies treat storytelling like seasoning.

Sprinkle a little on the website.Add a pinch to the pitch deck.Maybe toss it in the onboarding slideshow. But here’s the truth:Story isn’t seasoning. It is the system. If your story only lives in your marketing, you’re missing 90% of its power. Because story is how humans understand the world.It is how we decide what matters.Who we trust.What we believe.And why we act. That is why your story has to show up everywhere: Great companies do not just tell stories.They…

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Monica Ballard, Wizard of Ads partner, author, producer, ghost tour host, podcast host

When Ghosts, Ads, and Storytelling Collide: A Rock Solid Conversation with Monica Ballard

What happens when you blend 20 years of creative firepower, a haunted hotel, and a glass of red wine? You get Monica Ballard. She’s written jingles. Directed shows. Led ghost tours. Voiced ads you’ve definitely heard. And if you’ve called “A Place at Home – North Austin (512) 521-3010,” you’ve already met her without knowing it. So when my friend Marion, a jingle writer himself, nudged me to invite Monica onto the Rock Solid podcast, it wasn’t even a question.…

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For sale

The Product That Could Not Be Sold

It was a product nobody wanted. Then one man touched it, and it became a $200 million phenomenon. No new features. No redesign. No big marketing budget. Only one thing changed and everything exploded. Here’s the story: In the 1990s, a small company created a fat-draining countertop grill. It worked. It solved a problem. But no one cared. Sales flatlined. The product sat on shelves, ignored and forgotten. They tried different strategies. Nothing moved the needle. Then came a breakthrough…

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4th Post – Recipes For Practical Customer Experience Design & Optimization # CRO #UX #CX

Please read the just published Personas: The Key Ingredient In Design For Conversion. It is the fourth in a series of six Recipes For Practical Customer Experience Design & Optimization posts. In case you missed them, the first four posts are: I. Pre-mortem because it is the antidote to Murphy’s Law  First we’ll explore the most impactful step of the process, the pre-mortem. Some of our largest conversion wins over the last two decades ever were the result of our clients going through the pre-mortem…

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Is that a Gap in Your Brand Story?

In days long gone a company’s brand story typically emanated from a single place, from the company itself.  Today, technologies like Twitter, Facebook, Instagram, Pinterest, blogs, Yelp, and (insert technology dijour here) have given customers a powerful platform to get in on the act.   Too often there are two completely different brand stories being told; the story you tell yourself about your own brand, and the story your customers are spreading.  Which version of those two stories is most likely…

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A 217% Lift Every Content Marketer Should Be Getting, But Will You?

Over the course of almost two decades, Jeffrey and I have worked directly with hundreds of content writers. Many of them were our secret weapons in many of our most exciting client success stories. Once the writers understood the personas they were writing for, had a clear sense of the narrative flow of the scenario and the context (where their content piece fit with in that scenario) they almost always delivered content that was both relevant and persuasive. However, a…

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How to Convert More Blog Visitors

Jeffrey and I built our business on content. When we first started our agency in 1998, we had zero capital (even rent & grocery money was tough). What we did have, for those of you who really know us, was lots of opinions. So we started writing, first in  discussion lists (remember i-sales, etc.), then our own newsletter and then ClickZ. We started blogging before it was even called blogging or even thought of as content marketing. All these years,…

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Lonely Maytag Repairman

The Lonely Brand Story Meets Social Media

Brands must make sure their stories are being told properly across all channels and that they can measure alignment and congruence across the channels as well. In 1967 Maytag aired its “lonely repairman” TV commercial, telling the first of many tales of a Maytag repairman with nothing to do and nothing to repair. The Maytag repairman became an icon and for more than 40 years the campaign bound the word “reliability” together with Maytag in the minds of millions of…

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