usability Archives - Bryan Eisenberg & Jeffrey Eisenberg

How to Optimize Your Mobile Landing Page for Conversions: Hulu.com Example

February 14, 2013

Conversion Rate Optimization 101, Customer Experience, Landing Page, Mobile, Optimization, usability

A couple of weeks ago, I asked readers how they would optimize the following Hulu.com mobile landing page that I saw when I searched for Hulu on my iPhone’s browser. Obviously, there was an issue with the image loading, but that might not be the only problem on this mobile landing page. Techmirth, a former client and good friend suggested how they could deal with this image not loading: Don’t rely on a single image that may fail to load to…

Conversion Optimization 101: Optimizing Complex Web Forms (w/ 10 Point Checklist)

October 23, 2012

Bryan Eisenberg

Conversion Rate Optimization 101, Form Design, usability, Web Design

Last week, I asked you to review and comment on how you would optimize this beautifully designed, but non-optimized form: The three most common form design problems: Forms that fail to reduce fear Forms that fail to build trust and credibility Forms that fail to reinforce benefits Unfortunately, this form page suffers from all three issues. Whenever we look at optimizing forms we should review each of the 7 form factors that affect form conversion: Size – the form looks…

Just One Thing

October 19, 2012

Bryan Eisenberg

Customer Experience, Optimization, usability, Web Design

Do you remember the movie where an ad executive played by Billy Crystal takes time off to go on a cattle drive and he befriends an old cowboy, Curly, played by Jack Palance? While they are out, Billy’s character, who is in search of the secret of life, is told by Curly, as he lifts his index finger, that the secret of life is “Just one thing.” Sometimes I feel like that old cowboy. Being a pioneer in marketing optimization…

Conversion Optimization 101: Form Folly

October 18, 2012

Bryan Eisenberg

conversion rate, Conversion Rate Optimization 101, Customer Experience, Form Design, Optimization, Uncategorized, usability

There were some excellent responses last week’s CRO challenge post on a NetFlix ad and landing page mismatch. Thank you all! Today’s challenge is to explain how you would improve and optimize the form below . While the page looks polished and professional, it is creating cognitive friction for visitors. You can be certain that where there is friction there is opportunity for optimization. Please be sure to click on the image to enlarge it and then provide a short list of your suggestions as…

Conversion Optimization 101: Culture Trumps Strategy and Tactics

September 14, 2012

Bryan Eisenberg

Call to Action, Continuous Improvement, conversion rate, Conversion Rate Optimization 101, Customer Experience, Optimization, Testing, usability

Last week, I published my first Conversion Optimization 101 post and asked you if you could look at a particular screenshot and also to tell me: What’s wrong with this picture? How would you fix it? Here is the image: There were some very good suggestions on what you would do to improve this picture: Dennis Moons said: The three buttons: Previous, Process and Cancel all have the same colour and visual weight. I would change the Cancel & Previous buttons…

Does Apple Need a Reminder About Reminders?

October 13, 2011

Jeffrey Eisenberg

Customer Experience, Mobile, Tools, usability

My iOS5 update is complete. Reminders could become my favorite app. I bet I’m not alone. Who doesn’t need a location aware reminder? So what’s up Apple? As far as I can tell I can only see the reminders in iCal, while I’m on my Mac, but I can’t create or edit reminders. Bryan and I are avid students of the Apple’s UX magic. We know Apple thinks that often customers can’t tell you what they want until they see…

The 2 Minute Customer

February 23, 2011

Bryan Eisenberg

conversion rate, usability

The seconds pass by in your visitor’s mind as they arrive to your website. If they don’t bounce immediately because of poorly targeted marketing efforts and sucky landing pages, you’ll still be lucky if they’ll stick around for the next 120 seconds. It’s like every visitor to your website has a timer in her head and if she can’t complete her task in the allotted time, she is out of there. How are you wasting your visitors time? Does it…

Google, User Experience & Thinking Beyond Conversion

August 25, 2010

Jeffrey Eisenberg

PPC, Search Marketing, usability, Web Design, Webinar

Google is a money making machine; that is why it has tremendous influence in the online ecology. Google has a lot to teach the world about relevance, credibility, value & user experience. However, Google isn’t a training company; it derives more than 90% of its revenues from advertising. It’s fascinating that Google makes most of its money from advertisers (sellers) but is forced, like every media company, to think primarily about the experience of its audience (buyers). When buyers “buy…