Customer Experience Archives - Bryan Eisenberg & Jeffrey Eisenberg

Sprinkle a little on the website.Add a pinch to the pitch deck.Maybe toss it in the onboarding slideshow. But here’s the truth:Story isn’t seasoning. It is the system. If your story only lives in your marketing, you’re missing 90% of its power. Because story is how humans understand the world.It is how we decide what matters.Who we trust.What we believe.And why we act. That is why your story has to show up everywhere: Great companies do not just tell stories.They…

You Don’t Have to Be Right. You Just Have to Know How Fast You’re Wrong.

Bryan Eisenberg

Customer Experience, Entrepreneurship, Interview, Podcast, Startups

If there’s one thing I hope you take away from my conversation with Juan Damia on the Born2Unicorn podcast, it’s this: You don’t need to be right all the time. You just need to know how fast you’re wrong. That’s it. That’s the shift. That’s what changes everything. Most entrepreneurs are stuck chasing perfection. They want the pitch to be flawless, the product to be complete, the plan to be airtight. I get it. But here’s the truth: progress beats…

businesses spend all day listening to the same tune of their business all day

Your Brand Might Be a One-Hit Wonder.

Bryan Eisenberg

Customer Experience, Entrepreneurship, Marketing, Uncategorized

Here’s why that’s killing your growth…You know that song you can’t shake?The one that hijacks your brain on repeat — “Don’t Stop Believin’”… “Happy”… Baby Shark (sorry)?That’s called an earworm. And it turns out, businesses get them too.They fall in love with their own tune.Their origin story. Their shiny product. Their 5-step proprietary process.And then? They crank it up. Over and over. Louder. Tighter. Glossier.But here’s the truth: nobody’s dancing.Because customers don’t care about your song — they’re already humming…

Pong wasn’t just a game. It was the spark.

Bryan Eisenberg

Conversation, Customer Experience, Marketing, Startups, Storytelling

I was around six the first time I played it. Two paddles. One dot. No story, except the one you created as you played. By twelve, I had my first Atari computer. At thirteen, I launched a BBS from my bedroom and dropped $400 on a 10MB hard drive (and I got a deal). It felt like I was holding the future in my hands. Looking back, Nolan Bushnell didn’t just build Pong. He planted the seed that would grow…

Most brands don’t die with a bang. They die quietly. In inboxes.

Bryan Eisenberg

Content, Copywriting, Customer Experience, Email

In 2014, Derek Sivers did something wild. He rewrote a confirmation email. That’s it. Not a campaign. Not a product launch. Just an email. Here’s what it said: “Your CD has been gently taken from our CD Baby shelves with sterilized gloves and placed onto a satin pillow…” It went viral. People laughed. They shared it. They remembered CD Baby. But why? Because it felt like something. Because it sounded like someone. Because it had what most brands are missing:…

Lee Linton from Office Evolution Round Rock

Lee Linton of Office Evolution on Why Round Rock is Perfect for Business Growth

Bryan Eisenberg

Conversation, Customer Experience, Podcast, Startups, Storytelling, Uncategorized

Lee Linton, owner of Office Evolution Round Rock and recently opened Office Evolution Georgetown has a clear message: Round Rock isn’t just another Texas city. It’s a place where businesses come to grow and thrive. During a recent podcast, Lee shared his perspective on why this community has become such fertile ground for entrepreneurs. For Lee, the magic lies in Round Rock’s blend of opportunity and support. With its strategic location near Austin, the city offers access to a vibrant…

Physical Retail Is Not Dead Yet!

Bryan Eisenberg

Brand, Continuous Improvement, Customer Experience, omni-channel, Optimization, Personas, retail

Amazon almost killed Best Buy. Then Best Buy learned to Be a little more Like Amazon and it is doing great. You too can Be Like Amazon while not being like Amazon. Any business, retail or services, online or brick and mortar can learn from these principles. Build relationships, help people buy instead of focusing on selling them, understand your employees & customers’ motivation. Find ways to remove the friction in the experience through innovating your current processes.