Customer Experience Archives - Page 4 of 9 - Bryan Eisenberg & Jeffrey Eisenberg

Is that a Gap in Your Brand Story?

September 22, 2014

Buyer Legends, Content Marketing, Customer Experience, Storytelling

In days long gone a company’s brand story typically emanated from a single place, from the company itself. Today, technologies like Twitter, Facebook, Instagram, Pinterest, blogs, Yelp, and (insert technology dijour here) have given customers a powerful platform to get in on the act. Too often there are two completely different brand stories being told; the story you tell yourself about your own brand, and the story your customers are spreading. Which version of those two stories is most likely…

How to Manage a Legendary Brand

June 27, 2014

Bryan Eisenberg

Brand, Buyer Legends, Customer Experience

There are bad companies, good ones, great ones, and then there are legendary companies. Legendary companies that disrupt, innovate, revolutionize their space. These companies lead, not just in market share, but in the hearts and minds of their customers. They come in all shapes, sizes, and business models. Yet each one can teach us something about how our companies can become legends. In just under two decades Amazon.com has become in the digital age, what the Walmart was in the…

Developing a High Converting Landing Page {Slideshare}

May 10, 2014

Bryan Eisenberg

Ad Continuity, Conversion Rate Optimization 101, Customer Experience, Landing Page, Landing Page, Optimization, Web Design

This presentation should help you improve your current desktop and mobile landing pages as well as how to develop new ones. How to Design a High Converting Landing Page from Bryan Eisenberg I wanted to make sure people could take the context from each of my slides so I made sure to add speakers notes to my keynote presentation. If you would like to download a version of the presentation with all the notes for each slide you can find it…

How to Design High-Converting Mobile Landing Pages {includes video}

May 2, 2014

Bryan Eisenberg

Conversion Rate Optimization 101, Customer Experience, Landing Page, Landing Page, Mobile, Uncategorized, Web Design

To create effective landing pages, you should understand the anatomy of a landing page and it should be part of your landing page and optimization framework. After optimizing thousands of landing pages over the years, I want to offer this framework for understanding the 10 key elements of a perfect landing page and how to use it. This same framework works for both desktop and mobile landing pages, with the caveat that mobile landing pages need to be more bite-sized. 1. Logo: The…

Amazon’s Performance Secrets

April 7, 2014

Bryan Eisenberg

Benchmarks, Continuous Improvement, Customer Experience, Ecommerce, Optimization, Personalization, Strategy, Trends

It was a great honor to present at the inaugural ClickZ Live in New York this week. I was asked to share some of what I presented. For years we have paid careful attention to Amazon, and I shared a few secrets we have discovered about what makes them so incredibly successful. Say what you will about them, but they are a formidable competitor to every business out there. However, what we most admire about Jeff Bezos’ approach to business…

SXSW, Not All That Keeps CMOs Up at Night

March 7, 2014

Bryan Eisenberg

Brand, Customer Experience, Trends

It sounds like IT, not marketing! Data breach, identity protection, customer security – these are terms that never concerned marketers much. The breaches that retailers Target, Neiman Marcus, Zappos, and other brands like Evernote, Living Social, LinkedIn, and Adobe suffered have impacted the way consumers are interacting with brands. Security is now also a chief marketing officer’s (CMO) challenge – it is no longer only a worry for the chief information officer (CIO) or chief technology officer (CTO). The challenge…

Can I Help Inspire Your Organization to Change in 2 Links?

March 3, 2014

Bryan Eisenberg

Advertising, Big Data Marketing, Brand, Customer Experience, Strategy, web analytics

I want to share two links I reviewed last week that will hopefully change the way you look at digital marketing & advertising and the way you manage data in your organization. Digital marketing seems to push people to be more analytical in their approach and there is nothing wrong with that, but you need to add the creative and intuitive side to your digital storytelling and marketing analysis. Start with this video (thanks to Jeff Sexton for the share):…