omni-channel Archives - Bryan Eisenberg & Jeffrey Eisenberg

Physical Retail Is Not Dead Yet!

March 7, 2019

Brand, Continuous Improvement, Customer Experience, omni-channel, Optimization, Personas, retail

Amazon almost killed Best Buy. Then Best Buy learned to Be a little more Like Amazon and it is doing great. You too can Be Like Amazon while not being like Amazon. Any business, retail or services, online or brick and mortar can learn from these principles. Build relationships, help people buy instead of focusing on selling them, understand your employees & customers’ motivation. Find ways to remove the friction in the experience through innovating your current processes.

Even Your Shopping Cart isn’t Sacred

April 25, 2016

Bryan Eisenberg

Customer Experience, omni-channel, retail, Strategy, Trends

Birth of the Shopping Cart The first rolling shopping cart was created by a Piggly Wiggly owner in Oklahoma City. Once a regular basket got too heavy, customers headed straight for the check-out line. This robbed stores of incremental sales. So in 1936, that store owner introduced a rolling cart to make shopping easier. In CRO terms, he reduced the friction of shopping to increase average order size. The design went mainstream in the 50s. It has remained a retail “best practice”…

Omni-channel pricing with the connected customer

January 27, 2016

Bryan Eisenberg

Multi-Channel, omni-channel, retail

Sixteen painful minutes standing there while those behind us whispered obscenities under their breath. It wasn’t our fault. Standing on line waiting to complete a simple transaction should never be so painful. Let me tell you a story about how dynamic pricing issues and lack of cross-channel awareness created a negative message for a leading retail brand. My daughter was desperate, in the way only a fourteen year old can be, to purchase the Logo board game for her best…